Widerrufsrecht

Return and refund policy 
At MIZEMBA, we strive to provide high-quality products to our customers. Below is our return and refund policy, which complies with UK and EU consumer protection laws.

Right of Withdrawal
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • 14-Day Cooling-Off Period: For purchases made online, by phone, or by mail order, you have the right to cancel your order within 14 days of receiving your goods. You can return your purchase for any reason or no reason at all during this period.
  • Notification and Return: You must notify us of your intention to return the goods within the 14-day period. Once notified, you have another 14 days to return the goods.
  • Return Conditions: To return an item during the cooling-off period, it must be in its original condition, unused, and unworn. Please return items in their original packaging where possible.
  • Refund: We will provide a full refund, including the cost of standard shipping, upon receiving the returned goods.

EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party you have nominated, takes physical possession of the last item in your order. The withdrawal period is extended if it ends on a weekend or public holiday — in that case, it expires on the next working day.

How to exercise your right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. via our returns portal or by contacting us at [your contact email]). You may use the model withdrawal form below, but it is not obligatory.

You can also submit your withdrawal request directly through your account by visiting [your store URL]/account.

Effects of withdrawal
We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive the returned goods or proof that you have sent them back, whichever is earlier. We will use the same payment method you used for the original transaction.

You must return the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. You are responsible for the direct cost of returning the goods unless we have agreed otherwise.

Exceptions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised (e.g. custom name/number jerseys).

Model Withdrawal Form

To:

MIZEMBA Ltd
Unit A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom

contact@mizemba.com

I hereby give notice that I withdraw from my contract of sale of the following goods: [describe goods], ordered on [date], received on [date].

Name: ________________
Address: ________________
Signature (if paper form): ________________
Date: ________________

Faulty Goods (UK and EU)
  • 30-Day Right to Reject (UK): If your clothing is faulty, you have the right to reject it within 30 days of receiving it and request a full refund.
  • 2-Year Guarantee (EU): For clothing purchased in the EU, you are entitled to a minimum 2-year guarantee. If your clothing is faulty within this period, you can request a repair, replacement, or refund.
  • No Usage Requirement: Faulty goods can be returned regardless of whether they have been used or worn. We will provide a repair, replacement, or refund as required by law.
Conditions for Returns
  • Hygiene Seals: For items like swimwear or lingerie, hygiene seals must be intact for returns made during the cooling-off period.
  • Custom or Personalised Items: Custom or personalised clothing cannot be returned unless faulty.
How to Initiate a Return
  • Contact Us: Reach out to our customer service team via email address or phone number.
  • Provide Details: Include your order number and a detailed description of your reason for return. We may also ask for an image of your item during this process.
  • Return Process: We will guide you through the return process and provide a return merchandise authorisation (RMA) number if applicable.
  • Important Notes
  • Clear Communication: We clearly outline our return and refund policy on our website and in our terms and conditions to ensure transparency.
  • Customer Awareness: It is the customer’s responsibility to understand our return and refund policy before making a purchase.

Personalised goods
All personalised goods are non-fundable. Personalised items will only be refunded or replaced if damaged in transit or faulty.

Legal Compliance
Our return and refund policy complies with applicable laws in the UK and EU. We reserve the right to make exceptions for faulty products as required by law.